I couldn't agree more with Dr. Travis Bradberry. I especially want to echo the importance of trust and honor. Unless our manager behaves in the trustworthy and honorable manner, it sets a very wrong and dangerous tone from the top to the whole organization.
They don’t honor their commitments. Making promises to people places you on the fine line that lies between making them very happy and watching them walk out the door. When you uphold a commitment, you grow in the eyes of your employees because you prove yourself to be trustworthy and honorable (two very important qualities in a boss). But when you disregard your commitment, you come across as slimy, uncaring, and disrespectful. After all, if the boss doesn’t honor his or her commitments, why should everyone else?